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Client Service Manager

Functieomschrijving

For an asset manager in Rotterdam we are looking for a Client Service Manager, with experience in fund transfer.

Client Onboarding & Services
We ensure all activities of the firm are performed to the clients? satisfaction and in keeping with client?s Investment Guidelines, Compliance/Regulatory requirements and comply with our control frame work. We are dealing in partnership with global sales offices with existing clients to enable the sales staff to focus on generating new business.

Your role
The Client Service Manager is primarily responsible to service the client?s needs by phone, mail,
personal contact and/or together with the Relation/Sales Managers. We expect the Client Service Manager to really add value in the chain between the client and the company and therefore need a self-confident and strong
sparring partner for our clients and stakeholders.

• partner and collaborate with key stakeholders in Global Sales and Account Management teams
• optimize client servicing processes to ensure client satisfaction for our clients
• oversight on our third party fund providers
• coordination the onboarding of new direct fund clients and fund distributors
• monitor and ensure that all commitment towards our clients are fulfilled
• ensure the response to daily, informal ad-hoc client enquiries & requests on diverse service matters
• identify process improvements on e.g. client onboarding, contract management, subscriptions and redemptions, report distribution, support to sales and client relations teams globally

Requirements

• 5-10 years of relevant full-time work experience, preferably within Client Services team
• Academic or Bachelor?s degree in Business Administration or related business or financial field preferred
• In-depth knowledge about asset management and in particular Fund Distribution
• Understanding of the worldwide distribution of mutual funds through fund platforms
• Ability to work accurately to tight deadlines.
• Strong communication skills
• Capable of working in a fast paced and expanding environment.
• Have a true global mindset; sensitive for cultural differences

Offer
We offer an impactful role within an organization that is expanding globally, flexible working
and stimulates personal development.

For more information contact Nora de Groot phone number 020-5304380 or send your cv to jobs@ts.eu