Terug naar vacature overzicht

Client Service Representative

Functieomschrijving

We have a temporary assignment (36- 40 hours fulltime) within a Bank for 6 months and expected to be extended for a maximum of 1.5 year. (There is an option to be taken over on permanent contract)

As a member of the Client Service & Operations team, you will act as a point of contact for operational activities and client inquiries. In this role, you may have daily contact with Client Service and Client Management.

Important requirements:

• Living in the Netherlands
• No need of a Sponsorship
• Preferable a candidate who speaks Dutch
• Bachelor's degree or equivalent work experience with a focus in Fund Accounting & Custody operations or related field preferred.
• 2-4 years of related experience also open for Young Professionals with a Finance background

Job Responsibilities:

Perform assigned daily and monthly operations and processes including:

• Build strong relationships with clients through the provision of daily operational support and prompt resolution of accounting and custody queries;
• Perform customized client activities and ad-hoc client requests as appropriate and in conjunction with BU Client Service.
• Oversee NAV (Net Asset Value) production performed by fund accounting teams in other locations.
• Respond in a timely manner to external and internal inquiries using Inquiry Management - internal communication system.
• Collaborate with Centre of Excellence / Shared Service teams to facilitate delivery of all core services in line with Client Service Schedule and/or Service Level Agreement;
• Ensure effective tracking and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales;
• Monitor day-to-day and monthly service delivery of activities.
• Review operating procedures and ensure they are kept up to date;
• During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
• Participate in internal and external calls/meetings to provide expertise where required;
• Proactively share new ideas to support process improvements;
• Assist clients with change requests and support business transformation and new business onboarding for example: new client or fund opening / asset transition / re-structuring activity;

Competencies:

• Effective Communication - Convey and receive messages clearly, with impact and empathy. Translate and adapt the pitch for each audience
• Problem Solving & Decision Making - Develop solutions and provide counsel to ensure effective decisions are reached by employing timely, rigorous and logical analysis
• Quality & Risk Management - Drive high quality outputs and ensure that organizational risks are managed through embedding effective controls
• Exception Process - Engage in exception resolution process, pro-actively resolve enquiries and exceptions on a case-by case basis by working with functional teams and internal colleagues

For infomation please contact Waheba Batou at 020 530 4380 or send your cv to jobs@ts.eu