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Client Service

DienstverbandAantal uren per weekOpleidingsniveau
36 - 40HBO
Zuid-HollandNienke de Kruijf3259


For our client we are looking for a tempory Client & Onboarding Services officer (at least 6 months)

Your role
The Client Service Manager is primarily responsible to service the client?s needs by phone, mail,
personal contact and/or together with the Relation/Sales Managers. We expect the Client Service Manager to really add value in the chain between and therefore need a self-confident and strong
sparring partner for our clients and stakeholders.

? Internal Account Management: Partnering with Global Sales and Account Management teams & other internal stakeholders/Client account oversight and monitoring clients? IMA commitments
? Client Management:  Responding to daily, informal ad-hoc client enquiries & requests on diverse, non-investment-related servicing matters/Information customization/Problem-solving/Incident communication /Consultant, Administrator, Custodian, KVG or other third-party client advisor communications, etc.
? Process Management: Client onboarding/Contract Management/Report distribution/Home-office support to sales and client relations teams globally/Information sharing
? Operational Support: Subscription and redemption processing/ Cash & Trade Support queries/Client Issue Resolution
? Special Actions:  Compliance tracking and reporting/Invoice distribution/Due diligence request and meetings/Client communications of Robeco Corporate updates/Participation in special projects ?

? Ideally 5 years of relevant work experience, preferably within Client Services team
? Academic or Bachelor?s degree in Business Administration or related business or financial field preferred
? In-depth knowledge about asset management and in particular segregated accounts (mandates) big plus
? Excellent administrative, organizational and business support skills, with the ability to
multi-task and to work calmly under pressure
? Strong communication skills
? Living in the Netherlands

For more information, please contact Nienke +31 20 5304380 or apply via jobs@ts.eu

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