Client Service Manager - Transfer Agent
Are you the Client Service Manager with experience in Asset Management and third party oversight? Apply!
Your role
The Client Service Manager is primarily responsible to service the client's needs by phone, mail, personal contact and/or together with the Relation/Sales Managers. We expect the Client Service Manager to really add value in the chain between the client and internal departments and therefore need a self-confident and strong sparring partner for our clients and stakeholders.
Your tasks
- partner and collaborate with key stakeholders in Global Sales and Account Management teams
- optimize client servicing processes to ensure client satisfaction for our clients
- oversight on our third party fund providers and transfer agents
- coordination the onboarding of new direct fund clients and fund distributors
- monitor and ensure that all commitment towards our clients are fulfilled
- ensure the response to daily, informal ad-hoc client enquiries & requests on diverse service matters
- identify process improvements on e.g. client onboarding, contract management, subscriptions and redemptions, report distribution, support to sales and client relations teams globally
Requirements
- 5-10 years of relevant full-time work experience, preferably within Client Services team
- Academic or Bachelor's degree in Business Administration or related business or financial field preferred
- In-depth knowledge about asset management and in particular Fund Distribution and tranfer agents
- Understanding of the worldwide distribution of mutual funds through fund platforms
- Excellent administrative, organizational and business support skills, with the ability to multi-task and to work calmly under pressure
- Ability to work accurately to tight deadlines.
- Strong communication skills
- Possession of strong analytical skills, detail-oriented while remaining pragmatically minded
- Proactive and able to work independently and as part of a team.
- Capable of working in a fast paced and expanding environment.
- Have a true global mindset; sensitive for cultural difference
For more information, please contact Nienke 0205304380 or apply directly via jobs@ts.eu
